The xMarketing Newsletter from NeoNexus
December 4,2007
In This Issue
Company News
Marketing Tip
Tech Tip
Customer Spotlight
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Company News
SEO Webinar
NeoNexus will be hosting an online SEO seminar December 10,2007 from 6pm-8pm. Some of what you will hear includes: the top 3 things that helps improve your SEO ranking, the truth about meta tags, “Black Hat SEO” techniques that, while once legendary, Google and Yahoo now identify and actually PENALIZE you for using on your website, and free and low cost tools for you to start using the MINUTE you get out of the webinar. The first 10 subscribers will get an online review of their website during the webinar, absolutely free! The cost is only $39.00 and you can register at www.webinexus.com.
The last webinar was a huge success! Below is a testimony from a webinar attendee:
“Thank you Kent for the FABULOUS webinar presentation. Being in the industry, I thought I knew a fair amount about SEO. After attending your Webinar I realized I didn’t know as much as I needed to know. (I guess that’s why YOU are the expert!) Within the first 15 minutes I felt I had received a full return on my investment. Thank you for sharing your vast knowledge, answering individual questions beyond the time frame established, and for helping small businesses get the most out of their web sites!It’s easy to recommend this presentation to all my customers; and you can be sure I will!”
Susan Kadar
Friendly Computers
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Marketing Tip
Staying in Touch with Clients
A very easy way to retain happier customers who will send you referrals is to stay in touch with them! Don’t give them the opportunity to forget your name! After doing business with a customer, it is always a friendly gesture to send a hand written Thank You card. This gives a personal feel, and shows them that you truly appreciate their business.
Follow up phone calls are also a great thing. Phone calls give you the opportunity to check in with the customer to see if everything is going well with their new product or service and if there is anything you can do to help them. You can also find out their feelings on the process of the purchase and if there were anything you could have done to make their buying experience better. This is also the perfect time to ask for testimonials.
Sending out cards during the holidays and for special occasions are a great way to keep reminding the customer that you are there for them! Once again it displays the personal feel that you put in your work which makes the customer happy and more likely to refer friends to your business.
Emails and newsletters are perhaps the most least personable way that you can keep in touch with customers but is often the easiest way to reach out to a very large client base. A weekly newsletter can be sent out keeping the customers up to date on what is going on and any new services that may be offered.
These are just a few of the many ways that you can keep in touch with customers. The important thing to remember is that you don’t want the customer to forget your name! Stay in contact with them and they will constantly be reminded that they are dealing with a company that they will want to do repeat business with, as well as refer their friends to.
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Tech Tip- Supplied by Vickiblackwell.com
When Your Computer is Frozen Solid
Every once in a while, Windows wanders off somewhere to sit under a tree. You’re left looking at a computer that does nothing. None of the computer’s lights blink. Panicked clicks don’t do anything. Pressing every key on the keyboard doesn’t do anything, or worse yet, the computer starts to beep at every key press.
When nothing on-screen moves (except sometimes the mouse pointer), the computer is frozen up solid. Try the following approaches, in the following order, to correct the problem:
Press Esc twice. This action usually doesn’t work but give it a shot anyway.
Press Ctrl, Alt, and Delete all at the same time. If you’re lucky, the Task Manager appears with the message that you discovered an unresponsive application. The Task Manager lists the names of currently running programs, including the one that’s not responding. Click the name of the program that’s causing the mess and then click the End Process button. You lose any unsaved work in that program, but you should be used to that. If that still doesn’t do the trick, click the Task Manager’s Shut Down menu and choose Restart.
If the preceding approaches don’t work, push the computer’s reset button. When the Turn Off Computer box appears, choose Restart.
If not even the reset button works (and some computers don’t even have reset buttons anymore), turn the computer off by pushing its power button. (If that merely brings up the Turn Off the Computer menu, choose Restart, and your computer should restart.)
When nothing else works, if you press in the computer’s off button long enough, it will eventually stop resisting and turn off.
www.vickiblackwell.com
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Customer Spotlight
NeoNexus recently completed a website for a Wilmington Referral Group, Excellence in Business. Modeled after national networking and referral groups, XNB provides a weekly forum for businesses to give qualified referrals. The group is very thankful for the website, which makes it easier for new members to get information on the group and provides an easy forum to find contact names and numbers. You can check out the site at www.xnbwilmington.com/.
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Don’t forget about NeoNexus’ referral awards program. For every successful referral you send to NeoNexus, you get a $50 gift certificate to one of your favorites restaurants, such as Cracker Barrel, Chili’s, or Macaroni Grill. Also, existing customers can save up their referrals and cash them in for free website options instead of dining out. Website options include free hosting, 15 second flash animation, and free contact form added to your website. So, get those referrals coming, and let’s all share in the fun!
Sincerely,
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Kim Kuzan
Marketing Director, NeoNexus
NeoNexus Corporation
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